Refund policy
Refunds and cancellations for Ashport purchases. Last updated 8 November 2026.
Purchases are sold by our reseller Paddle.com, the Merchant of Record for all Ashport orders. Paddle pays every refund back to the original payment method.
14-day refunds
You can get a full refund on any purchase (a voucher pack, or a monthly or yearly membership payment) within 14 days of paying, for any reason. Ask either way:
- Reply to your Paddle receipt email, or use the help link at paddle.net, or
- Email support.ashport@gmail.com with your character name and the date of the purchase.
When a refund goes through, we remove what that payment gave you: any vouchers from that pack still in your inventory, or the membership time that payment added. Refunds normally reach you within 5 to 10 business days, depending on your bank.
After 14 days
After 14 days, purchases are generally not refundable. The exception is where the law says otherwise, for example if what you bought was not delivered or does not work as described. Contact us and we will sort it out.
Cancelling a subscription
Cancel at any time from the Store ("Manage subscription") or from the link in any Paddle email. You are not charged again and you keep membership until the end of the period you already paid for. Cancelling does not refund the current period unless you ask within 14 days of that payment.
Chargebacks and bans
Please contact us before disputing a charge with your bank; we can usually refund faster. If a charge is disputed or reversed, we remove what it gave you, the same as for a refund. Accounts banned for breaking the Game rules can still ask for a refund within 14 days of a payment.